Personal data privacy policy
1. Purpose of collection:
We collect only necessary personal information for the following purposes:
- Orders: to process issues related to your orders;
- Account Maintenance: to create and maintain your account with us, including loyalty programs or reward programs associated with your account;
- Customer Service: including responses to your requests, complaints, and feedback;
- Personalization: We may combine collected data to gain a more complete understanding of a consumer, thereby enabling us to better serve with stronger personalization in aspects including, but not limited to:
To improve and personalize your experience on the Fitme.vn e-commerce shopping site.
To improve utilities, services, adjust them to individualized needs, and develop new service ideas.
To serve you with recommendations and advertisements tailored to your interests.
- Security: for the purposes of preventing activities that destroy customer user accounts or impersonate customers.
- As required by law: depending on legal regulations at different times, we may collect, store, and provide information at the request of competent state agencies.
2. Scope of collection:
We collect customer information when:
Customers transact directly with us.
Your personal information is primarily provided on our e-commerce shopping site, Fitme.vn.
Information includes: Full name, date of birth, address, phone number, email, username and password (Login account), security question/answer, payment details, card payment details or bank account details.
Your order details are stored by us but for security reasons, we cannot publicly display them directly. However, you can access the information by logging into your account on the website. Here, you will see your order details, products received and products sent, and details of emails, banking information, and newsletters you subscribe to for the long term.
Customers interact with us.
We use cookies and other tracking technologies to collect certain information when you interact with the shopping site.
We use cookies for your convenience on the website (e.g., remembering your username when you want to re-access and modify your shopping cart without re-entering your email address) and do not require any information about you (e.g., advertising targets). Your browser can be set not to use cookies, but this will limit your usage rights on the website. Please accept our commitment that cookies do not contain any private personal details and are safe from viruses.
Other legitimate sources.
We may collect your information from other legitimate sources.
3. Storage period
Customer information is stored until a customer requests its cancellation, or the customer logs in to cancel it themselves.
All customer information is stored on Fitme.vn's servers.
4. Customer information with third parties
We commit not to provide customer information to any third party, except in the following cases:
Partners who provide services to us related to order fulfillment, and only to the extent of necessary information, as well as applying regulations to ensure the security and confidentiality of personal information.
We may use services from a third-party service provider to perform certain activities related to the Fitme.vn e-commerce shopping site, and in such cases, this third party may access or process personal information during the provision of those services. We require these third parties to comply with all relevant personal data protection laws and security requirements related to personal information.
Cooperative, joint, or outsourced programs for the purposes stated in Section 1 and always applying personal data confidentiality requirements.
Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.
Business transfer (if any): In the event of a merger or consolidation, in whole or in part, with another company, the buyer will have access to the information we store and maintain, including personal information.
5. Data security
We always strive to keep customer personal information safe, and we have implemented many security measures, including:
Ensuring security in the operating environment: We store customer personal information in a secure operating environment, accessible only by employees, representatives, and service providers on a need-to-know basis. We comply with industry standards and laws regarding the security of customer personal information.
In the event that the server storing information is attacked by hackers, leading to the loss of customer personal data, we will be responsible for notifying the authorities for timely investigation and handling, and informing the affected customers.
Payment information: secured according to industry standards.
6. Customer rights regarding personal information
- Customers have the right to provide us with personal information and can change that decision at any time.
- Customers have the right to self-check, update, and correct their personal information by logging into their account and editing their personal information or requesting us to do so.
7. Request for deletion of personal information
- Customers have the right to request the complete deletion of personal information stored on our system at any time.
- Customers send an email to fitme.officialstore@gmail.com to request the complete deletion of personal information from the system.
8. Contact information
- If you have any questions or concerns about this Policy or our actual collection and management of personal information, please contact us by:
Sending an email to: fitme.officialstore@gmail.com