FITME was established with the desire to provide customers with the best shopping experience. FITME products delivered to customers are always guaranteed to be new, of high quality, and consistent with the descriptions and images on the website.

At Fitme, we support returns and exchanges under the following conditions: the product is intact, with original tags, unused and unwashed, and the product is defective due to the seller. Returns and exchanges are supported within 14 days from the date of receipt.

Products that do not meet the above conditions will be returned to the customer.

The inspection process will take 1-2 days after Fitme receives the goods from the customer. The inspection results will be notified by the Customer Service department via email or Zalo.

After receiving the product for which a refund is requested, Fitme's relevant department will conduct an inspection. If the product meets all the above conditions, Fitme will proceed with the refund.

Fitme will refund the product value (after deducting shipping fees) to the account you provide. The refund processing time is within 24 hours from the moment your refund request is accepted (excluding Saturdays & Sundays).

For purchases made through our Website/Fanpage, our Online department will directly assist you with exchanges/returns. Fitme Sportswear regrets that we cannot accept exchanges/returns or resolve any complaints in-store for online orders.