• Visit Fitme.vn, select the desired product and size, then click "Add to cart" and "Checkout".
• Fill in your shipping information (full name, address, phone number) and choose a payment method.
• Review your order, confirm, and await an order confirmation email.

• Cash on Delivery (COD): applicable nationwide; you only pay after receiving and inspecting the product
• Bank transfer or credit/debit card

You can change your information or cancel your order within 1 hour of placing it by contacting Zalo OA in the bottom right corner of the screen or by messaging our Fanpage

• Free nationwide shipping for all orders from 300,000 VND
• Orders under 300,000 VND are subject to a fixed fee of 30,000 VND
• Refer to the detailed shipping policy here

After your order is confirmed and an email is sent, the estimated delivery time is:

• Ho Chi Minh City inner-city: 1–2 working days
• Other provinces: 3–5 working days depending on location
• Same-day express delivery within Ho Chi Minh City inner-city for orders placed before 2 PM (please contact our Fanpage/Instagram for assistance)

Currently, Fitme only delivers within Vietnam.

• After shipping, Fitme will send a tracking number via email so you can check the order status.
• If you have not received your goods or been contacted within 5 working days from the confirmation date, customers should call the hotline 0912 615 023 or send a message via our fanpage or Zalo OA (bottom right corner of the screen) for support.

• Products must be intact, with tags, unused, and unwashed.
• Product defects are due to the manufacturer. Products that do not meet the conditions will be returned.
• Fitme supports exchanges and returns within 14 days from the date of receipt.
• Detailed return policy link here

• Submit an exchange/return request via the online form (including name, email, order ID, reason for exchange/return) here.
• Send the product back to Fitme and wait for the Customer Service department to inspect it within 1-2 days.
• If eligible, Fitme will exchange the product or issue a refund (excluding shipping fees). Customers will be notified via email/Zalo.

• After the refund request is accepted, Fitme will refund the product amount (excluding shipping fees) to the customer's provided account within 24 hours (excluding weekends).
• If paying by COD, the customer will provide bank account information to receive the refund.

• The product is no longer sealed, has been used, washed, or is not in its original condition.
• Free gifts, promotional items.

When purchasing on the Website/Fanpage, our Online department will directly assist you with product exchanges/returns. Fitme regrets that we cannot accept exchanges/returns or resolve any complaints at our stores for orders placed on the Website/Fanpage.

• Fitme will provide a detailed size chart based on height, weight, and measurements (bust, waist, hips). Customers should refer to the chart and prioritize fit.
• If you are debating between two sizes, it is recommended to choose the larger size for comfort during exercise.

• Turn the product inside out before washing, machine wash on a gentle cycle or hand wash; avoid using bleach.
• Do not use fabric softener to maintain the elasticity of the fabric.
• Dry in a cool, well-ventilated place, away from direct sunlight to protect the material and color.
• For products with metal parts/magnets, tape them up and use a laundry bag.

• Call hotline 0912 615 023 or message us via fanpage/Instagram for support.
• Contact us directly via Zalo OA at the bottom right corner of the screen.
• Send an email to fitme.officialstore@gmail.com for inquiries about orders, payments, privacy, and data deletion requests.

• Our delivery department operates from Monday to Saturday.
• Online Customer Service is available during business hours (8 AM – 5 PM) and strives to respond within 24 hours.

Yes. Fitme currently sells online and has a showroom at 308-310 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, HCMC, where you can visit and purchase directly

Check your package and record an unboxing video; contact Customer Service within 24 hours for Fitme to confirm and send the correct product.

• Please see details at Privacy Policy
• We only collect minimum information to process orders & customer service

• Please see the full Terms of Use on the policy page
• By using the website, you agree to the terms & shopping guide